Terms & Conditions of Service

1. Acceptance of Terms: By using our services, you agree to these Terms and Conditions. Please read them carefully before proceeding.

2. Appointments and Cancellations:

Confirmation: An appointment is considered confirmed once acknowledged by our office.
Cancellation Fee: Cancellations within 24 hours of the scheduled time will incur a fee ranging from $85 to $250, depending on the service. This fee will be charged to the credit card on file.

3. Payment Policy:

Payment: All residential work requires payment via credit card. Payment in full is due upon completion of the work. We do not accept cash, checks, or any other forms of payment for residential services.
Credit Card Authorization: By booking an appointment, you authorize us to charge your credit card for services rendered and any applicable cancellation fees.
Non-Payment: In the case of non-payment, you agree to be responsible for any reasonable attorney fees and costs of collection, whether or not a formal suit is filed.

4. Liability:

Normal Wear and Tear: We are not responsible for damages that occur due to normal wear and tear or the natural aging of materials.
Preexisting Conditions: VentRight, LLC operates under the assumption that all appliances, connections, and components (including but not limited to dryers, vents, gas lines, and vent caps) are in good condition and properly installed. We assume no responsibility for damage caused by the movement or handling of equipment that is aged, brittle, corroded, non-functional, or not up to code.
During Service: During the course of service, certain components may need to be moved, modified, removed, or replaced. Standard movement or handling necessary for service is not considered negligent, and we are not liable for damage that occurs in the course of these actions due to the existing condition of the equipment.
Accidental Damage: While we take precautions, we assume no liability for items that might break or get damaged during the normal course of business. However, gross negligence or intentional damage will be addressed on a case-by-case basis.
Code Compliance: VentRight, LLC does not take responsibility for performing work on any equipment, venting, or related components that are not up to code. We do not verify or correct code compliance unless explicitly agreed upon in writing.
Waiver of Damages: By accepting service, the customer waives all claims for property damage, personal injury, or medical expenses resulting directly or indirectly from work performed, except in cases of gross negligence.

5. Service Description:

Scope of Work: Services are as described in your service agreement. Any changes must be agreed upon by both parties in writing.
Quality of Service: We commit to performing services to the best of our ability using accepted industry standards.

6. Warranty:

Warranty Period: Specific warranty details will be provided with each service. General repairs have a 30-day warranty unless otherwise stated.
Exclusions: Warranty does not cover misuse, natural disasters, or damages caused by third parties.

7. Governing Law: These terms are governed by the laws of New York State, without regard to its conflict of law provisions.

8. Dispute Resolution: Any disputes under these terms will be resolved through mediation or arbitration as the first step, with litigation as a last resort.

9. Amendments: We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately when posted on our website.

10. Termination: We may terminate or suspend your service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

11. Additional Terms:

Access Required: VentRight, LLC is only obligated to perform services if access is granted to the property as agreed.
No Corporate Affiliation: The entity performing your service is listed on your invoice and is a distinct and separate corporation. VentRight, LLC does not guarantee or assume liability for any other entity operating under a similar name.

12. Contact Information: For any questions about these Terms, please contact us at (516) 430-5503.